FAQ’s
Contact Us: Email: Info@IncognitoWearix.com Call Us: 678.96.AMRED (678.962.7633)
General Questions
You might be asking "What's so special about Incognito Wear IX clothes"?
We’re the first on the market designing clothing specifically for concealed carry that’s NOT tactical. We believe you want to be stylish, comfortable and fashionable while carrying a weapon on-body for your self defense…but not look like it! Right?!
What about the weight of the gun?
This is what makes us great and stylish. Not to worry about clothes hanging funny due to a loaded firearm. The firearm is secured and supported by your own (IWB,OWB) holster or belly-band holster. Our clothes are not only comfortable but allow fashion to rule!
Do your clothes come with a holster?
Nope, betcha got a drawer full of ’em. What’s unique about our clothes is the hidden access to your own holster. There’s no need to check what size holster to order along with the clothes because you already have one (or two).
Unless, of course, you want our NEW unprecedented Belly-Band: STRIX HOLSTER. You can ADD it to your cart by clicking HERE.(coming soon)
But I’m Left – Handed?
Great! Our clothes provide for ambidextrous hidden access and since you are using your own holster; we’re a perfect match.
I want to send a gift but don't know what size?
Ah! Our Gift Certificates are always a perfect fit! And, they’re super easy to send. Ready to shop? Click Gift Cards
How do I contact you?
There are several ways to reach us – by phone: 678.96.ARMED (678.962.7633); Email: info@IncognitoWearIx.com You can also reach out to us on Facebook or Instagram.
About My Order
Will it fit?
We get that clothes don’t fit the same for everyone. Please check our size chart below. Just in case, you have 30 days to return or exchange your item for a different size.
Women Sizes
| Small | Medium | Large | XLarge | XXLarge | |
|---|---|---|---|---|---|
| Size ( US) | 4-6 | 8-10 | 12-14 | 16 | 18-20 |
| Bust ( Inches) | 33.5-34.5 | 35.5-37.5 | 38.39.5 | 40-42 | 44-46 |
| Waist (Inches) | 25-26 | 27-28 | 29.5-31 | 31-33 | 35-37 |
| Hips ( Inches) | 36-37 | 38-39 | 40.5-42 | 42.44 | 46-48 |
Can I return it?
We offer a 30 day return period and exchanges, provided item is in it’s original condition. For more information – Click HERE for our RETURN, EXCHANGES, REFUND policy.
What payments do you accept?
We accept all major credit cards: Visa, MasterCard, Discover, American Express. Additionally, we offer secure PayPal checkout, Apple/Android Pay.
We now accept SEZZLE – Buy now / pay later. Sezzle is now available for orders of $75.00 (USD) and up! More info – https://sezzle.com
How do I enter a gift card or discount code?
When you go into view your Cart, you will see a box labeled “COUPON CODE” . Enter your code here and CLICK APPLY (located to the right of the coupon code box). These boxes are directly below the listing of product(s) you’ve put into your cart. Your cart total amount will be updated to reflect the discount. * NOTE: please note some discount or coupon codes may have an expiration date.
Shipping Questions
Holiday Shipping Dates & Deadlines
2018 Holiday Shipping Deadlines
The Postal Service recommends the following mailing and shipping deadlines for expected delivery by Dec. 25 to Air/Army Post Office/Fleet Post Office/Diplomatic Post Office and domestic addresses*:
The Postal Service recommends the following mailing and shipping deadlines for expected delivery by Dec. 25 to Air/Army Post Office/Fleet Post Office/Diplomatic Post Office and domestic addresses*:
- Nov. 6 – APO/FPO/DPO (all ZIP Codes) USPS Retail Ground®
- Dec. 4 – APO/FPO/DPO (ZIP Code 093 only) Priority Mail® and First-Class Mail®
- Dec. 11 – APO/FPO/DPO (all other ZIP Codes) Priority Mail and First-Class Mail
- Dec. 14 – USPS Retail Ground
- Dec. 18 – APO/FPO/DPO (except ZIP Code 093) USPS Priority Mail Express®
- Dec. 20 – First-Class Mail (including greeting cards)
- Dec. 20 – First-class packages (up to 15.99 ounces)
- Dec. 20 – Hawaii to mainland Priority Mail and First-Class Mail
- Dec. 20 – Priority Mail
- Dec. 20 – Alaska to mainland Priority Mail and First-Class Mail
- Dec. 22 – Alaska to mainland Priority Mail Express
- Dec. 22 – Hawaii to mainland Priority Mail Express
- Dec. 22 – Priority Mail Express
Which shipping carriers do you use?
We use the USPS (United State Postal Service) to keep shipping rates down and ship the most economical way.
When will my order ship?
Pending order verification and credit approval, orders placed with Economy or Standard shipping will ship within 1-5 business days (typically orders ship on Tuesday, Thursday, Fridays) and orders placed with an expedited shipping method will ship within 1 business day. Saturday, Sunday and holidays are not considered business days. ** If you instruct us to ship to multiple addresses, each one is considered a separate order and is subject to applicable shipping charges. Learn more about shipping.
How long will it take for me to get my order?
This depends on if it’s a Domestic or International order. Domestic orders (within the continental U.S.) are shipped and delivered within 2-5 business days with standard shipping. Want it sooner? Upgrade to Priority Mail and receive it within 1-3 business days. Learn more about shipping.
How do I track my order?
We will send tracking information to the e-mail address associated with your order once the item has shipped. Please allow at least 24 hours for the tracking to update. International orders are tracked only for their duration within the US. After the order has left the US, tracking will no longer show it’s location.
What are your shipping rates?
Once the delivery destination is entered, USPS shipping rate will be calculated based on the weight and delivery address and will be stated on the final checkout page. International shipping can range from $5-$40USD, depending on factors previously mentioned.
Is there a customs fee?
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order. We can not mark your package as a gift, or a lower value, as this is illegal, sorry!
Product Questions
How should I wash my Incognito Wear IX item?
Please follow care instructions listed on the item’s care tag. Most items are best if washed in cold water. Fabric content is listed on the product page.
Where are your products made?
All of our high-quality garments are proudly Made in the USA by a group of amazing women in NYC. We also try to utilize domestic fabric when possible.
I have an idea for a new product or I have a special need?
We’d love to talk with you. While we can’t accommodate everyone or every need, our desire is to make it easy to dress around a firearm.